Let’s face it, a lot of people are intimidated by going to the dental office. Even so, you can attract new patients by simply having an active online presence.

In today’s market, people are primarily communicating and accessing the internet through mobile devices.

Number of Global Users

Mobile Users

They are having conversations out there and are constantly commenting and suggesting about different services and products. If you’re not in the game, you’ll be overlooked. It’s that simple.

Your online presence is driven by social media. It’s important to engage and interact with your patients online. If you still have doubts, check your waiting room and the dental chair. What are patients doing in their down time? Most likely interacting on their social channels.

What if you could get them to talk about you and the great experience that they had at your office? There are various ways that you can do that and stick within HIPAA compliance rules.

Tips to improve your online presence:

  1. Social Media Marketing
    • Share fun images and helpful hints and tips.
    • Take patient photos {have patients/parents sign a waiver}
    • Post them to your social channels and tag the patient
    • Share staff birthdays, anniversaries and etc.
  2. Marketing and PR
    • Whether it is outreach, local promotions or teaming up with referral businesses. Look for opportunities to get your name out there.
    • Link the information to your social channels and website.
  3. Be aware of what your competitor is doing
    • Set up a Google alerts.
    • You’ll get a notification if they have a news story written up about them as well as any press releases, reviews, or anything specific that could be seen as a new promotion opportunity.
  4. Enlist and Respond to Reviews
    • Ask for a recommendation from each and every patient.
    • Respond to reviews in a timely fashion.
  5. Local SEO
    • Be sure all your citations and directories are accurate and complete (1,2).
    • Make sure you’re listed in the big directories, are feeding into the data aggregators and that the listings are 100% filled out and correct.
Top Dental Citations

Top Dental Citations

Each dentist and dental practice are unique in its own way. You need to showcase that uniqueness and brand.

Once you have all these tools in place, be patient. It can take several months to improve your online presence. Stick with it and stay consistent.

Inspire. Engage. Convert.


  1. MOZ, The Best Local Citations by Category, MOZ.com, https://moz.com/learn/local/citations-by-category#Dentists (accessed May 13, 2016)
  2. Jennifer Slegg, “Google’s Local Snack Pack Shake-Up: What You Need to Know,” MOZ blog, August 17th, 2015, https://moz.com/blog/google-local-snack-pack-shakeup (accessed May 13, 2016)